International Experience

covering Middle East, Gulf and Africa

Our Key
industries

Every Industry has its own challenges and specificities, and should be handled differently taking into account the context and objectives.
Over the past 15 years, MSE consultants and experts developed a wide expertise in key industries across the MENA region.
This expertise is a strategic success factor MSE has to better understand customer context and requirements, and provide optimized solutions adapted to their needs.

  • Telecommunication
    • The telecommunication industry reached a maturity phase but is still developing, driven by sophisticated market demand, technological innovations and market liberalization.

      MSE consultants conducted major organization, HR and transformation programs for telecom operators and suppliers, mainly:

      Organization restructuring

      Human resources management improvement

      Manpower planning and workforce reduction

      Job design, analysis (job descriptions and job families)

      Development of technical and behavioral competencies

      Implementation of international management and quality systems such as ISO 9001

      Development of key business processes, policies and procedures, according to ETOM and ITIL frameworks

      Outsourcing recruitment and training

  • Government and Public Sector
    • The public sector is transforming towards efficiency and customer centricity, driven by deregulation, changing role of the government, privatization, increased competition and demand by citizens and other stakeholders.

      MSE works extensively with the public sector focusing on:

      MSE works extensively with the public sector focusing on:

      Transformation and PMO

      Organization audit

      Development of HR enablers (Job Descriptions, Job Families, Performance Management Systems, Implementation Support)

      Development of key business processes, policies and procedures

      Development and implementation of Cultural Change Programs

  • Healthcare
    • Healthcare sector is growing rapidly and going through a major transformation across the MENA region to accommodate increased and sophisticated demand as well as tighter regulations from governments and regulators

      MSE can support healthcare related players in preparing the ground to properly implement their strategies in the:

      Adaptation of organization structures

      HR restructuring and strategies

      Implementation of international management and quality systems such as ISO 9001

  • Food and Beverage
    • The food and beverage sector is one of the major subsets of globalization.. Brands, products and services are crossing the borders to create global F&B organizations that require substantial efforts to grow and survive in highly competitive markets. Food and beverage organizations need to address key challenges such as quality consistency, cost control, brand creation and maintenance, governance and control, value chain protection, talent acquisition and maintenance, multiples regulations, etc.

      Offering a complete range of services, MSE expertise in the industry includes the enhancement and establishment of successful food and beverage businesses. MSE consultancy services covers:

      Corporate governance

      Organization restructuring

      Franchising support

      Key business processes, policies and procedures

      International food safety and quality systems such as ISO 22000 and ISO 9001

  • Manufacturing
    • Manufacturing is a major economical driver. Developing countries maintain a strong industrial output despite the shift of production towards the East due to cost and availability of workforce. (China, India, Bangladesh, Philippines etc.) Manufacturing organizations need to address key challenges such as automation, cost control, quality control, employees output optimization, continuous improvement, technical standards, control of social, health, safety and environmental impact.

      Over the past 15 years MSE experts supported different manufacturing institutions to face their challenges and realize strategic objectives. MSE supported manufacturing companies in the following fields of activity:

      Organization restructuring

      Business process reengineering

      Outsourcing strategieHuman Capital Management

      Quality and Excellence Models (ISO 9001:2008, EFQM, etc.)

      Social, health, safety and environmental management systems

  • Contracting and Real estate
    • Real Estate and Construction is a fast growing sector in the MENA regions driven by high demand with customers’ sophistication, delocalization and availability of funds. Surviving in this field requires strict planning, quality and cost control.

      Over the past 15 years, MSE experts supported Real Estate Developers, Construction Companies, Consultants, Facility Managers and Material Providers in:

      Organization Restructuring

      Mapping and implementing the real estate value chain

      Business process reengineering

      Human Capital Management

      Development of technical and behavioral competencies

      Quality and Excellence Models (ISO 9001:2008, EFQM, etc.)

      Social, health, safety and environmental management systems

  • Banking and Insurance
    • The Banking and Insurance industry is a key driver of economic stability and development. Economies and organizations need substantial investment to grow. Finance related companies need to invest, control quality, comply with regulations and manage risk.

      MSE supports Banks and Insurance Companies, as well as finance departments in:

      Organization Restructuring

      Corporate governance

      Human Capital Management

      Social responsibility

      ISO 9001 Quality Management Systems

      Business processes, policies and procedures

  • Aviation
    • The aviation sector is forecasted to triple in volume in the next twenty years. Along with strategic shift such as liberalization, more focus on safety and security, the aviation regulators and operators need to face key challenges in order to improve governance, control, safety, quality and efficiency, all in a highly competitive shifting market.

      Over the past 5 years, MSE experts worked extensively in the Civil Aviation Sector, supporting regulators, airports and ground handlers in:

      Civil Aviation Reform strategies

      Regulator-Operator separation and PMO

      Corporatization and privatization of Airport Companies

      Creation of Holding companies and corporate governance

      Restructuring of regulators and airports

      Human Capital Management

      Cultural change programs

  • Services, Retail and Distribution
    • Service providers need to optimize customers’ interfaces, increased customer loyalty and operational effectiveness. MSE experts supported several service providers across the region to achieve their strategic objectives by providing tailored solutions and advise.

      MSE helped by offering the following:

      Organization Restructuring

      Business process reengineering

      Human Capital Management (Job Descriptions, Job Families, Performance Management Systems, Implementation Support)

      Measurement of customer satisfaction

      Strategic and Business Planning

      ISO 9001 Quality Management Systems