International Experience

covering Middle East, Gulf and Africa


Process improvement is a continuous effort organizations must undertake to remain competitive in terms of quality and efficiency. Business Processes should be well documented to include steps, responsibilities, risks, forms and KPIs to measure efficiency.

Organizations face multiple challenges when documenting their processes, such as:

  • Restricting the size of documentation
  • Identifying needed documents and agree on the level of detail
  • Standardizing documents and templates
  • Optimizing workflow, minimizing steps and interfaces
  • Ensuring alignment of initiatives with strategic objectives
  • Analyzing and mitigate operational risks
  • Identifying best practices and benefiting from lessons learned
  • Identifying proper KPIs to measure process efficiency and effectiveness

MSE has wide expertise in handling operational improvement projects and can help its clients in the following areas:

  • Business Process Reengineering
  • Documentation of policies and procedures
  • Operating Manuals